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We’re delighted to help your team, but please forgive us if
we geek out about workflows and productivity tips. (Fair warning!)
Terri Burden
Terri’s superpower is delighting customers and helping them
streamline processes. She loves working with customers to show how Masterlab can help
them achieve their goals.
Dave Shin
Dave loves working with our valued customers to ensure that they’re
set up for success. He focuses on the on-boarding experience to implement positive
changes with Masterlab!
Lily Guy
Lily is driven by fostering relationships. She loves working with
Masterlab customers to establish best practices that work for each individual team’s
needs and celebrating their success with them along the way.
FAQ
Learn more about our customer success programs.
How do I know if my team qualifies for customer
success?
Our Customer Success offerings vary by geographic
region and language. Admins of qualified accounts can find their dedicated success
manager’s information in the admin console. If you’re interested in purchasing a
personalized consultation or onsite training, please contact an
Masterlab representative to learn more.
How can I see what type of plan I have?
Our Admin
Console shows your Masterlab plan and number of members. Access the console by
clicking your avatar in the top right corner of Masterlab.
How do I contact my customer success manager?
You can do so with our admin console in Masterlab. Just
click your avatar in the top right corner.
What does a customer success manager (CSM) do?
CSMs partner with you from the beginning to ensure
your team is set up for success. This includes new team onboarding and training,
coaching calls, regular business reviews, and early access to new features. You can
contact them at any time to schedule trainings or ask questions.
Have a question or need help with a specific issue?
Our support team is ready to help, contact us! In addition, we have plenty of free
resources, trainings, and webinars, as well as a community forum and events. Check
out asana.com/guide to see our offerings.
Teams report that Masterlab Premium increases their team’s efficiency by 45%. Try it
free for 30 days to get access to more powerful features that help you hit your goals.
Masterlab 
